Contact

Get in touch

Two ways, both of which reach me directly:

• Email: [email protected]
• X: @imissfiles

Email is best for anything detailed. X is quicker for a short question or if something is obviously broken and you want it known fast.

Reporting a bug

If a tool did not work, the following makes it far quicker to fix, and I will usually be able to reproduce it from this alone:

• Which tool, and what you were trying to do
• Your browser and whether you were on a phone or a computer
• Roughly how large the file was, and where it came from: a scanner, a phone camera, exported from Word, and so on
• What happened instead of what you expected

Please do not send the file itself. I cannot receive your documents through the site by design, and I would rather keep it that way: a description of the problem is nearly always enough.

Requesting a tool

Tell me what you need and, more usefully, what you are currently doing instead. The workaround usually explains the requirement better than the feature request does.

What I can and cannot help with

Worth setting expectations, since one person answers these. Bug reports get looked at quickly and usually fixed within a few days: several of the things working on this site today exist because somebody wrote in to say they were broken. Tool requests get read and occasionally built, though the honest answer is that most do not, because a tool only earns a place here if it can genuinely run in the browser without uploading anything.

What I cannot do is recover a file you have lost, unlock a PDF whose password you do not have, or look at a document to work out what went wrong: none of your files ever reach me, which is the entire point of the site and also the reason I am unable to inspect one. If a conversion produced the wrong result, describing the input is what helps.

Response times

This is a side project, not a company with a support desk. Email usually gets a reply within a couple of days, sometimes the same day. X is faster for something short. There is no ticket system, no chatbot, and nobody else to escalate to: it comes to me either way.

Everything else

Questions about how files are handled are answered in the privacy policy, and what the tools do and do not promise is set out in the terms. The reasoning behind the whole approach is on the about page, and the guides cover the questions that come up most. If none of those covers it, [email protected] is the place to ask.